Car-On Auto Sales – Accessibility Feedback Process

How Car-On Auto Sales Receives, Addresses, and Responds to Feedback

Car-On Auto Sales receives accessibility feedback or complaints through multiple channels: in person at our reception desk, by telephone at 613-746-8500, by email at accessibility@car-on.com,
or by mail to 1700 Cyrville Rd, Ottawa ON K1B 3L8.

All feedback is reviewed by management within 7 business days. Where an issue or complaint is identified, the General Manager reviews the situation, investigates as needed, and takes corrective action. If contact information is provided, the individual will receive a follow-up communication summarizing actions taken or planned.

All feedback is logged and kept confidential. Personal information is used only for the purpose of addressing the concern and improving accessibility within our organization.

How Car-On Auto Sales Notifies the Public About Its Feedback Process

Car-On Auto Sales notifies the public about its feedback process by posting this information:

• On the company website at www.caronauto.ca under the Accessibility section;
• At the main reception desk and service counter, where printed copies are available; and
• By informing customers that alternate formats or communication supports are available upon request.

If the website is unavailable, Car-On Auto Sales ensures that the same information is provided in printed or electronic form upon request.

How Requests for Accessible Formats Are Assisted and What Options Are Available

When a person with a disability requests information in an accessible format or requires communication supports, Car-On Auto Sales staff will work directly with the individual to determine the most appropriate and effective format. Requests can be made in person, by phone, or by email at accessibility@car-on.com.

Available formats and supports may include:

• Large-print or high-contrast documents
• Digital copies (Word, PDF, or plain text) compatible with screen readers
• Verbal explanation of written materials
• Email or telephone communication instead of paper documents
• Staff assistance in reading or completing printed materials

The requested information will be provided as quickly as possible and at no additional cost wherever feasible.